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Customer Stories

I’ve been coming to Johnson’s for years. I know I am getting the best hearing aids out there and their service is great. I know if I ever have a problem that they will stand behind their product and that means a lot to me.

Bernice D.

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Guide for New Hearing Aid Users

When adjusting to new hearing aids, remember...

Hearing aids cannot restore normal hearing. Hearing aids were designed to help you hear better, not perfectly! People with normal hearing occasionally miss words too.

You may still have trouble hearing in noisy situations. People with normal hearing have trouble hearing in noisy situations too. Still, it helps to look directly at the person speaking and watch his or her lips. It is also a good idea to position yourself as close to the speaker as possible.

You may need to return to the office to have your hearing aids adjusted. Many people need to have their hearing aids adjusted—sometimes more than once—after the initial fitting. This is normal. You need to tell your hearing aid dispenser if you are experiencing any discomfort or have any trouble hearing or communicating. If you don't tell them, they can't help you since only you know what you hear. Therefore, it is extremely important for you and your dispenser to work closely together so you can achieve the best hearing possible!

Most of all, be patient. Hearing aids take some getting used to, and not all improvements to your hearing and ability to understand speech will occur overnight. Just as your hearing loss progressed over a period of time, it will take time for your brain to relearn the sounds you have been missing. However, the rewards of hearing aids are truly worth the effort!

Frequently asked questions about hearing aid use

How do I turn off my hearing aid?

Regardless of the model or style of hearing aid, opening the battery door will cut power to the hearing aid and stop battery drain. Keep in mind, this will also "reset" your hearing aid to its default program and volume settings.

How do I know when to change the battery?

You will hear a beeping noise in your hearing aid; this is not the same beeping you hear when you switch programs. It will beep three times every three to five minutes until you change the battery or until the battery goes dead.

How can I tell the difference between the left and right hearing aids?

There will be either writing or a colored mark on your hearing aid. If it is blue, then the hearing aid goes in the left ear and if it is red the hearing aid goes in your right ear. It is easiest to remember that Red goes in the Right ear (they both start with "R").

How often do I need to have my tubing changed (for Behind-the-Ear hearing aids)?

There is no set time when you have to get your tubing changed and it differs for everyone due to oils in the skin. Generally, it should be changed every 4 or 5 months for the best hearing performance, or when the tubing becomes brittle or discolored.

How long will my batteries last?

Unused batteries typically stay good for a couple of years as long as the tab is left on and the batteries were fresh to begin with. Several factors can impact the life of batteries when using them in your hearing aids. Your batteries may drain faster if you are in loud environments for a prolonged amount of time because the hearing aid requires more battery power to compress noises. Also, turning the volume on your hearing aid up all the way and/or cycling through programs and adjusting the volume frequently can shorten battery life as well. Extreme temperatures, sweat and perspiration can also shorten battery life.

Where should I store my batteries?

It is recommended that batteries be stored at room temperature where they will not be exposed to moisture. Storing them in the refrigerator shortens battery life and causes corrosion to the inside of your hearing aid due to the condensation that forms on the battery as it cools down. Also try to avoid contact with metal objects, like keys or change, which can cause the batteries to short out.